Return Policy
Return Policy
We offer a 14-day return policy on select items (exclusions apply), which means you have 14 calendar days after receiving your item to request a return. Items purchased on sale or at a discount are final sale and are not eligible for return.
1. Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note that sale items are final and non-returnable.
2. Return Shipping
Customers are responsible for return shipping costs. We do not provide return shipping labels. You must ship the item back to us at your own expense after your return is approved.
All shipping charges are non-refundable. If you received free shipping on your order, the shipping fee will be deducted from your refund.
We reserve the right to deny returns if the merchandise returned does not meet our return policy requirements.
3. How to Initiate a Return
To start a return, contact us at sales@enjoykidsus.com. If your return is accepted, we’ll provide instructions on how and where to send your package.
Please do not send items back without first requesting a return, as they will not be accepted.
4. Damages and Issues
Please inspect your order upon receipt and contact us immediately at sales@enjoykidsus.com if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
5. Non-Returnable Items
- Sale items
- Gift cards
6. Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
7. Refunds
We will notify you once we’ve received and inspected your return and will inform you if the refund is approved. If approved, you’ll be automatically refunded to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
For any return-related questions, feel free to reach us at sales@enjoykidsus.com.